Cancellation Policy

Before dispatch

You may cancel any order at any time before it has been dispatched — from My Orders in your account, or by call or email. There is no form to fill in and no reason to give.

Once we confirm the cancellation you choose one of two things.

Exchange the product. A different model, a different colour, a different size. We adjust the order and settle any price difference in whichever direction it falls.

Take a refund. We return what you paid, less payment gateway charges (2%). The gateway keeps a fee on every payment, and it is not returned to us when an order is cancelled. We deduct exactly this charge and nothing else — the exact figure is shown to you when you cancel. When we cancel an order ourselves, we bear this charge in full.

The money goes back to the account it came from, usually within 5 to 7 working days.

After dispatch

Once the courier has the parcel we cannot recall it. You may refuse the delivery, or accept it and speak to us. You may also submit a cancellation request from My Orders; we will contact you about the next steps. If the product turns out to be damaged, defective or the wrong item, our Refund and Returns Policy takes over and we replace it.

Orders with part-payment at delivery

Some orders are placed by paying part of the price now and the rest at delivery. The rules above apply to them too, with one difference.

If you cancel before dispatch, we refund what you paid, less payment gateway charges (2%) — same as any other order.

If you cancel after dispatch, or refuse the delivery, the amount paid at the time of ordering is not refunded. It covers the cost of sending the parcel and bringing it back. The exact amounts are always shown at checkout before you confirm your order.

If we cancel

Occasionally we must cancel an order ourselves: the stock is genuinely gone, the delivery address cannot be served, a payment fails verification, or a price on the site was plainly wrong. If that happens we tell you why, and we refund 100% of what you paid, with no deduction of any kind.

How to reach us

• •Call: +91 99965 47777, Mon–Sat, 9AM–6PM IST
• •Email: [email protected]
• •Post: Aapanam Global Private Limited, Plot No. F-237, Ghiloth Industrial Area, Tehsil - Neemrana, Kotputli-Behror, Rajasthan - 301705

Last updated: 22 August 2026