Grievance Redressal

If something has gone wrong, we would rather hear it from you than read it somewhere else. This page tells you exactly whom to write to and how long we are allowed to take.

Step 1 — talk to the team

Most problems are settled the same day.

• •Call: +91 99965 47777, Mon–Sat, 9AM–6PM IST
• •Email: [email protected]

We acknowledge every complaint within 48 hours and give you a ticket reference.

Step 2 — the Grievance Officer

If you are not satisfied, escalate. Under the Consumer Protection (E-Commerce) Rules, 2020, we are required to name an officer who must answer you.

• •Grievance Officer: Satish Kumar Yadav, Director
• •Email: [email protected] (write "Grievance" in the subject line)
• •Address: Aapanam Global Private Limited, Plot No. F-237, Ghiloth Industrial Area, Tehsil - Neemrana, Kotputli-Behror, Rajasthan - 301705

The Grievance Officer must acknowledge your complaint within 48 hours and resolve it within one month of receipt. Those are the timelines the law sets, and we hold ourselves to them.

Step 3 — if we still cannot agree

You may approach the National Consumer Helpline on 1915, or the consumer commission with jurisdiction where you live. Using this page first does not take that right away from you, and we will not ask you to waive it.

What to send us

Your order number, what went wrong, and a photograph if the problem is visible. That is enough. You do not need a lawyer to complain to us.

Company details

• •Legal name: Aapanam Global Pvt Ltd
• •CIN: U74110HR2019PTC078914
• •GSTIN (Rajasthan): 08AASCA0077E1ZN
• •GSTIN (Haryana): 06AASCA0077E1ZR

Last updated: 24 July 2026