Governed by Indian Law
This Privacy Policy is governed by the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the Consumer Protection Act, 2019.
1. Introduction
Welcome to Aapanam ("we", "our", or "us"), operated by Aapanam Global Pvt Ltd. We are a BLDC ceiling fan manufacturer based in India, accessible at aapanam.in.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, register products, or contact our support team.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our services.
2. Information We Collect
👤 Personal Information
When you create an account, place an order, register a product, or contact us, we may collect:
- •Full name
- •Email address
- •Phone number
- •Delivery address (billing and shipping)
- •Date of birth (optional, for loyalty programme)
- •Gender (optional, for personalisation)
💳 Payment Information
All payments are processed securely through trusted third-party payment gateways. We use:
🇮🇳 India
- ✓ PhonePe
- ✓ PayU
- ✓ Cashfree
🌍 International
- ✓ Cashfree
We do not store any card numbers, CVV, UPI PINs, net banking credentials, or other sensitive payment details on our servers. All payment data is handled exclusively by the respective payment gateway and is subject to their privacy policies.
📱 Device & Usage Data
When you visit our website, we automatically collect certain technical information:
- •IP address and approximate location (city/region level)
- •Browser type and version
- •Operating system
- •Pages visited and time spent
- •Referring website or source
- •Device type (mobile, tablet, desktop)
- •Clickstream data and search queries on our site
📍 Location Data
Our Dealer Locator feature may request your approximate location (via browser geolocation API) to show nearby authorised dealers. This data is used solely for this purpose and is not stored on our servers. Location access is always optional — you can search by pincode or city manually instead.
3. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Delivery
To process your purchases, arrange delivery, send order confirmations, shipping updates, and invoices.
Customer Support
To respond to your queries, resolve complaints, process returns and replacements, and provide after-sales service.
Product Warranty & Service
To register your product warranty, schedule installation or repair visits, and manage service requests through our dealer/technician network.
Marketing Communications
To send you promotional offers, product launches, and newsletters — only with your consent. You can opt out at any time by clicking 'Unsubscribe' in any email or by contacting us at [email protected].
Improving Our Services
To analyse usage patterns, improve website performance, personalise your experience, and develop better products based on aggregate customer insights.
Legal Compliance
To comply with applicable Indian laws, GST regulations, and to resolve any legal disputes or enforce our Terms of Service.
4. Information Sharing
We do not sell, rent, or trade your personal information to any third party. We only share your data in the following limited circumstances:
Delivery Partners
We share your name, address, and phone number with our logistics partner Shiprocket (and their carrier network) solely to fulfil and track your delivery.
Payment Gateways
Your order amount and basic contact details are shared with our payment processors (PhonePe, PayU, Cashfree) to complete your transaction securely.
Authorised Dealers & Technicians
If you raise a warranty claim or service request, we may share your contact details and address with our nearest authorised dealer or service technician to fulfil the request.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority under the Information Technology Act, 2000 or any other applicable Indian legislation.
We will never sell your personal data to advertisers, data brokers, or any third party for commercial purposes.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
🔒
SSL/TLS Encryption
All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols (HTTPS).
🖥️
Secure Servers
Our data is hosted on secure cloud servers with restricted access, firewall protection, and regular security audits.
🔑
Access Controls
Access to your personal data is restricted to authorised personnel only, on a need-to-know basis.
🗑️
Data Minimisation
We only collect data that is necessary for the stated purposes and retain it only for as long as required.
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will notify affected users as required under applicable law.
7. Your Rights
Under Indian law, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Correct
You may update or correct inaccurate personal information through your account settings or by contacting us.
Right to Delete
You may request deletion of your personal data, subject to any legal retention obligations we may have (e.g., GST records, warranty data).
Opt-Out of Marketing
You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by emailing [email protected]. Transactional communications (order confirmations, shipping updates) are not affected.
Right to Data Portability
You may request your data in a machine-readable format to transfer to another service provider.
Right to Object
You may object to the processing of your personal data for purposes other than those directly required to fulfil your purchase or service request.
8. Children's Privacy
Under 18 Policy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not use our website or provide any personal information without the explicit consent of a parent or legal guardian.
If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take steps to delete that information from our records promptly. Parents or guardians who believe their child has provided us with personal information may contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:
- •Update the 'Last Updated' date at the top of this page
- •Post a prominent notice on our website homepage for at least 7 days
- •Send an email notification to registered users (for significant changes)
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed.
Current version: Last updated on 19 March 2026. This supersedes all previous versions of our Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
Aapanam Global Pvt Ltd
Data Controller & Privacy Officer
Factory
Plot No. F-237, Ghiloth Industrial Area, Tehsil - Neemrana, Kotputli-Behror, Rajasthan - 301705
Corporate Office
Plot No 240, Ground Floor, Royal Bhawani Enclave, Sohna Road, Bhondsi, Gurugram, Haryana 122102
Phone
+91 99965 47777Website
aapanam.in